CANCELLATION & REFUND POLICY

At ArtiZen Weaves, we ensure that every customer undergoes a stress-free purchase. Therefore, We have formed a friendly policy for our significant customers. Please read the following terms & conditions before making a purchase.

  1. RETURNS or EXCHANGE

In rare cases, where you wish to return or exchange full or partial order either because order is not as per the specifications or product did not meet the desired expectations (not applicable in case of fabrics measuring below 2 mtrs & bought on sale), you may place a request for return or exchange by sending us an email at hello@artizenweaves.com with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order.

Please Note: Following products are NOT returnable & exchangeable unless defective. 

  1. a. Fabrics measuring below 2 mtrs in length.
  2. b. Products bought on Sale.
  3. c. Pre-Cut Fabrics.
  4. d. Gift Cards.
  5. e. Trims (Laces, Buttons & embellishments).

 

When Product is Defective or Damaged ??

 

COVERED as Defect or Damaged

 

1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked.
  1. The fabric is abruptly torn and is not usable.
  2. The structure is loosely woven in part or areas, or weave is damaged or torn.
  3. Weight per meter varies more than 25%

    NOT COVERED as Defect or Damage

    1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
  4. Some particular types of fabrics suffer inherent color bleeding for a few washes, Instructions for each such fabric is clearly mentioned on respective product page.
  5. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.
  6. Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.
  7. Return not accepted if the product is washed and worn.
  8. ANY SMALL ISSUES LIKE TASSELS PULLED, AS THAT MIGHT HAPPEN DURING TRANSIT OF THE PRODUCT. YOU CAN EASILY FIX IT.

 

Exchange

 

1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
  1. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
  2. Exchange accepted if customer wants to exchange the product with different propduct of similar or higher value. (We do not give free shipping for exchanged dress, however, original product is sent by customer at their own expense.) 
  3. One time exchange is only accepted.

 

Conditions of Returned Products

  1. The tags on the product should be intact.
  2. The product should be unwashed, unused, unstitched and in an undamaged condition.
  3. The item needs to be returned along with the original packaging. Sale products will not be returnable or exchangeable except in case of defect. 

When A Customer Does Not Like The Product  ??

Refund Policy

In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 2mtrs), ArtiZen Weaves shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned below: In such cases, customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 2 weeks days from the date of receipt of returned order back at the shipping source.

Conditions of Returned Products
  1. The tags on the product should be intact.
  2. The product should be unwashed, unused, unstitched and in an undamaged condition.
  3. The item needs to be returned along with the original packaging.